| WARRANTY |
| All products purchased from BuyWake.com carry
the full manufacturer warranty unless sold as a “no warranty”
item. Special circumstance: in the event the manufacturer is no longer
in business, BuyWake.com will review your warranty claim and at
our discretion help to provide an equitable solution. All warranty
claims may only be made by the purchaser on record. Our policy is to
repair or replace all defective product. No refunds will be given
on warranty claims. The customer is responsible for all return shipping costs. Please email sales@buywake.com
regarding any warranty questions. |
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| RETURNS AND EXCHANGES |
BuyWake.com is committed to you being fully
satisfied with your purchase. If for any reason you would like to
return the unused product, follow these guidelines.
- Items must be returned within 30 days from date of purchase.
- Call or e-mail us at sales@buywake.com for
Return Authorization number
or click
here to download a return authorization form (NOTE*
this form cannot be used to return warranty/defective
items).
- No refunds or exchanges without a valid
RA#
- Send the unused product back to us insured for the full value.
- FedEx, UPS or USPS traceable only
- Customer is responsible for
all return shipping costs.
- Upon inspection of returned product, BuyWake.com, at its discretion,
will issue a full or partial refund to the credit card used for
the purchase less the original shipping charges. All returned
items that were shipped with the free shipping promotion will
be credited less the actual shipping costs.
- Customer pays price difference and new
shipping costs on exchanged merchandise.
- Sorry, no returns or
exchanges on closeout or sale items.
|
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| REFUSED SHIPMENTS |
| Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. |
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| SHIPPING ERRORS |
| It is our intention to process each order with
100% accuracy. Please accept our sincere apologies in advance for
any shipping errors. Please call or e-mail us immediately to report
the error. We will promptly send out the correct replacement product
and pick up the incorrect items at our expense. |
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| LOST/MISSING SHIPMENTS |
| Lost or missing shipments must be reported to
BuyWake.com within 5 business days of the expected delivery date.
Should our shipping company show the lost or missing package
as delivered, you will need to sign an affidavit attesting to the
fact that the package was indeed not received by you. Any
unreported lost or missing shipments are the responsibility
of the customer and BuyWake.com shall assume no liability for
unreported missing or lost shipments. |
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| DAMAGED SHIPMENTS |
| Should you receive any product that has been
damaged in shipping please call or e-mail us immediately. It is important
that you DO NOT discard the damaged packaging. We will have the shipping
company pick up the damaged package and we will send out a replacement
when the damaged item is received and inspected at our warehouse.
All damage claims must be reported within 5 business days of receipt
of goods. Any claims reported after 5 business days are subject to
denial. |
